This article will guide you on what SSO means and how to deal with an SSO error.
What Is SSO?
Single sign-on (SSO) is a user authentication service that permits a user to use one set of login credentials (such as an email and password) to access multiple applications.
If Single sign-on (SSO) is turned on at your institution, all students and staff will log in using their University credentials, rather than a magic code (password) generated by Aula.
SSO Error Pages
If you have an error message on any page after the Aula log-in that has your institution's logo or URL, then it's likely that there's a problem with your institution's SSO.
The Aula Support Team can help troubleshoot the issue to confirm whether this is the case or not. We'll just need a screenshot or a screen recording of the error page you're receiving.
Example error page screenshot:
If there's an error with your institution's SSO, it is not an issue that Aula can resolve. We can double-check the enrolment on an Aula space and then encourage you to contact your university's IT team to help fix the problem.