The Aula Product Support team has moved to a new email!
See below on what this change means for you and how you communicate with us.
How is the way I contact the Product Support team changing?
The Support team has changed it’s email from Support@aula.education to Support@aula.ac.uk. The change will be replacing “education” with “ac.uk”.
You will still be able to contact us using the "?" icon and the "Submit a Request" button.
Why is the email changing?
The recent transfer of Aula to Coventry University resulted in a new email domain that the Aula team will use moving forward. You may have already seen individual team members use their new emails. We are now ready for this change to happen for the Support team email address!
When can I start using the new email address?
The new email is live today and you may start sending your questions and requests to email@example.com!
What if I recently submitted a request to Support@aula.education?
This change will not affect any emails you have sent to the old email.
Will I still be able to email Support@aula.education?
As of now, yes. However, after August 1st, 2022, we will no longer receive emails sent to Support@aula.education.
What will happen after August 1st, 2022?
The Support@aula.education email address will be discontinued and Support will only be able to receive emails sent to Support@aula.ac.uk.